Shipping & Returns

Shipping + Delivery
All items are shipped via US Postal Service, UPS, or FedEx and/or its affiliates. BREAK + BLOOM reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. Shipping times on wholesale items and the “ship date” are determined by the nature of the product. Most items will be complete and ready for shipment (ship date) in approximately 2-4 business days. During the holiday season (Nov 19 – Dec 31st) production timelines are extended. Items generally arrive at their desired location within 2-5 business days of ship date depending on the shipping method you select. Shipping carriers may experience delays that are beyond the estimated arrival date. BREAK + BLOOM has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail or phone. 

Return Policy
We do not accept returns on printed merchandise unless it is due to a manufacturing defect.

Damaged during shipping: If your item(s) is damaged during transit, please notify us within 5 Business Days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Completed orders: Once your order is placed online, it cannot be canceled for any reason. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact the BREAK + BLOOM home office directly by emailing – info@breakandbloom.com

All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Credit for shipping charges will be given at the end of the refund process. BREAK + BLOOM will refund GROUND SHIPPING charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

Replacements:
If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

Product Warranty:
BREAK + BLOOM will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. BREAK + BLOOM makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship or any other warranty or guarantees concerning products or services purchased from or through BREAK + BLOOM. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged by common discoloring or normal wear. BREAK + BLOOM reserves the right to examine each item that is being returned. 

Design:
Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Color variance should be expected.